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How gopher5 Handles Your Personal Information

This privacy policy explains exactly what personal data gopher5 collects when you open an account, make a deposit via PayPal, Venmo, or Play+, and use our lobby — and how we keep that data secure.

Data collected at account creationPayment data: PayPal, Venmo, Play+Cookie and device trackingYour right to access or deleteHow to contact us about your data
gopher5 How gopher5 Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Requests

If you want to review, correct, or request deletion of your personal data, our privacy support team is the right starting point. You can reach us through live chat directly inside your account dashboard, by email at the address listed in your account settings, or through the help center form. For data deletion requests tied to a payment method — such as removing saved PayPal or Venmo account links — we'll confirm the request and process it within the timeframe required by your state's applicable law.

Live Chat Open your account dashboard and start a live chat session to submit a privacy request or ask about data we hold on your profile.
Email Support Send your data access or deletion request to the email address shown in your account settings page under the Help section.
Help Center Form Use the help center contact form to submit a written privacy request; reference your registered email so we can locate your account quickly.
DATA HANDLING STANDARDS

How We Protect and Manage Your Data

We apply SSL encryption across every page and account transaction, including payment flows through PayPal, Venmo, and Play+. Account access requires email and password authentication, and we support additional verification steps during withdrawals to confirm your identity. Data is retained only as long as required for legal compliance or active account operation — if you close your account, we follow a defined retention schedule before purging records. Players in Columbus and Charlotte, like anyone accessing gopher5 in an eligible state, have the same data rights regardless of how they pay or which part of the lobby they use.

SSL Encryption

Every account session and payment transaction — PayPal, Venmo, Play+ — runs over SSL encryption so your data is protected in transit.

Identity Verification

Withdrawal requests trigger an identity check step. We verify documents once and store only what compliance requires, then limit further access to that data.

Data Retention Schedule

We keep your account data only as long as your account is active or as required by law. After account closure, a defined purge schedule applies.

No Data Sales

We do not sell your personal information. Data shared with payment processors like PayPal or Venmo goes only as far as completing your transaction.

Your Privacy Questions, Answered Directly

These are the questions we hear most often about how gopher5 handles personal data, what rights you have, and how to act on them. If yours isn't here, live chat or the help center form gets you a direct answer.

We collect your name, email, date of birth, and identity documents needed for verification. We also log your device type, IP address, and payment method references such as your PayPal or Venmo account link.

We store payment type and transaction reference numbers only — never full credentials. PayPal and Venmo handle their own credential security under their respective privacy policies.

Yes. Submit a data access request through live chat or the help center form using your registered email. We'll compile and deliver your data within the period required by your state's applicable law.

Contact support via live chat or email to request deletion. We'll confirm your identity, process the request, and follow the retention schedule your state's law requires before purging records.

We use cookies for session security, account authentication, and lobby navigation. You can manage cookie preferences through your browser settings; disabling certain cookies may affect how account features behave.

Reach out immediately via live chat inside your account dashboard or by email at the address in your account settings. We'll escalate to our privacy team and respond with the steps we're taking.
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Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.